FAQ

About ordering
About payment
About shipping and delivery
About promotions
About my account
About contact details

About ordering

Placing an order

How do I place an order at Body & Fit?
Is it possible to make a business order?
My products are still in the shopping cart, has my order been received properly?
I still have not received a confirmation of my order, what should I do now?
I get an error code during the order, what should I do now?

Shipping

When do I pay shipping costs?
How long does a shipment take and what are the shipping costs?

Out of stock items

The product I want is not in stock, what should I do?
I have received an e-mail that a product is not in stock and my order cannot be shipped, what should I do now?

Amending an order

Is it possible to change my order after it has been placed?
Is it possible to cancel my order?

Placing your order

Ordering at Body & Fit is very simple! Just follow these simple steps:
Choose what you’d like to buy.
Add them to the shopping cart by pressing the order button.
At the upper right side of the screen you’ll see the product that has been added to your shopping cart.
You can then open the cart and complete the order by following the steps in the order process.
If you need assistance or product advice we’re more than happy to help! You can contact our Customer Service via e-mail, WhatsApp, chat or telephone.
View our opening hours and contact options here.

Please note: after you have placed an order, you’ll receive a confirmation e-mail. Check the order and address details carefully. If something is wrong, please contact customer service as soon as possible by telephone or via the chat button.

Can I make a business order?

Of course you can – we have a wholesale website, especially for businesses! As a gym or company you can purchase products via this site at reduced prices. Click here to register for a wholesale account.

For questions about wholesale please send an e-mail to [email protected] or contact our customer service.

View our opening hours and contact options here.

Please note: only companies related to the sports nutrition industry such as gyms and sports nutrition stores can register (we do not supply to websites focusing on supplements). All requests are checked against the details listed with the Chamber of Commerce. Once we have received the request we will process this as quickly as possible.

My products are still in the shopping cart, has my order been received properly?

It’s possible that due to an error your products are still listed in your shopping cart even after you have placed your order. Once the order is packed and shipped, you’ll receive a confirmation e-mail with a Track & Trace. If you haven’t received this e-mail after a few hours, please contact our customer service

View our opening hours and contact options here.

I have not received a confirmation yet, what should I do?

There could be different reasons for this. Have you checked the spam or junk folder of your e-mail? If you’ve not received confirmation of your order after 30 minutes, please contact our customer service so we can investigate it for you. Similarly, if you don’t receive confirmation of shipment the next day, please contact our customer service.
View our opening hours and contact options here.

I get an error code during the order, what should I do now?

Oops, sorry about that! An error code may be caused by a number of different things. Please contact our customer service and they’ll investigate for you.
View our opening hours and contact options here.

How long does a shipment take and what are the shipping costs?

Check our page about delivery time and shipping costs here

The product I want isn't in stock, what should I do?

We know it’s frustrating if the particular product, flavour or variation you want is out of stock. If this happens, please contact our customer service who will try and find out when this product will be available again.
Check our opening hours and contact options here.

I've received an e-mail that a product isn't in stock and my order can't be shipped, what should I do now?

Unfortunately this can happen sometimes despite careful stock management. If so, you’ll receive an e-mail that your order can’t be shipped the following working day.
To help solve the issue, we’ll contact you as quickly as possible the next working day. Obviously, you can also contact customer service to discuss this.
View our opening hours and contact options here.

Can I change my order after it's been placed?

Placed orders will be immediately prepared for you. Therefore, it is unfortunately not possible to make any changes to your order. However within a 30 - 60 minute time frame we can cancel your complete order. In that case we refund your money the same (working) day and you can place a new order.
If you have any questions, you can always contact us by telephone or start a chat.

View our opening hours and contact options here.

Can I cancel my order?

We can cancel your order and refund your money the same (working) day, as long as you let us know within one hour of placing it. It’s not possible to cancel your order after this because the order will have already been packed and in the shipping process. If you have any questions, you can always contact us by telephone or start a chat.
View our opening hours and contact options here.